Terms of Service

Effective 26 August 2026 Last updated 26 August 2026

1. Acceptance

By downloading, installing, or using Enframe (the "App"), you agree to these Terms of Service (the "Terms"). If you do not agree, do not use the App.

Please also read our Privacy Policy, which explains how we handle data and forms part of your agreement with us.

2. Who may use the App

The App is intended for a general audience and is rated for all ages. It is not directed at children.

If you are a minor under the law of your country, you may use the App only with the consent of a parent or legal guardian, and only that parent or guardian may make purchases. By making a purchase you confirm you are legally able to enter into a binding contract.

3. Licence

We grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the App on devices you own or control, for your own personal or internal business purposes, in accordance with the usage rules of the app store you obtained it from.

You may not:

• copy, modify, translate, or create derivative works of the App;
• reverse engineer, decompile, or disassemble the App, or attempt to derive its source code, except to the extent this restriction is prohibited by applicable law;
• rent, lease, lend, sell, sublicense, or redistribute the App;
• remove or obscure any proprietary notices;
• circumvent, disable, or interfere with any licensing, entitlement, or security mechanism, including any measure that distinguishes free from paid features;
• use the App to break the law or to infringe anyone's rights.

4. Your content

You keep everything. The photos you import and the framed images you create are yours. We claim no ownership of them and acquire no licence to them.

Because the App works entirely on your device, we have no access to your content. We do not upload it, store it, view it, moderate it, or back it up.

This means two things you should be clear about:

• Backups are your responsibility. Your creations exist only on your device. If you delete the App, lose the device, or reset it, your creations are lost and we cannot recover them. Save anything important to your photo library or another backup.
• You are responsible for what you create. You confirm you hold the necessary rights to any image you import, and that your use of it does not infringe copyright, trademark, privacy, or publicity rights, and is not unlawful.

5. Our intellectual property

The App itself — its software, design, interface, frame designs, filters, logos, and the Enframe name — is owned by us or our licensors and is protected by copyright and other laws. These Terms grant you a licence to use the App, not any ownership of it.

Third-party components, including open-source software and the fonts bundled with the App, remain the property of their respective owners and are used under their own licences.

6. Free and paid features

The App offers a free tier and a paid subscription ("Enframe Premium").

The free tier is not usage-limited. You may create, save, and export as many images as you like without paying.

Premium unlocks enhanced capabilities. As of the effective date of these Terms, the principal difference is export resolution: free exports are produced at standard resolution, while Premium exports are produced at full resolution.

We may add, change, or remove features on either tier. If we materially reduce a feature you are actively paying for, Section 12 applies.

7. Subscriptions and billing

7.1 How purchases work

All purchases are processed by Apple's App Store or Google Play, depending on where you obtained the App. We do not process payments and never receive your payment details.

The price, billing period, and any introductory offer are shown in the App before you confirm, in your local currency. Current pricing is always the price displayed at the point of purchase — that screen, not this document, is authoritative.

7.2 Automatic renewal

Subscriptions renew automatically. Unless you cancel, your subscription renews at the end of each billing period and your store account is charged the then-current price. Payment is charged to your Apple or Google account on confirmation of purchase and on each renewal.

Your store charges the renewal within 24 hours before the current period ends.

7.3 Free trial

Where an introductory free trial is offered, the terms shown at the point of purchase apply.

Unless you cancel at least 24 hours before the trial ends, the trial converts automatically into a paid subscription and your account is charged.

If you buy a subscription while a free trial is running, any unused portion of that trial is forfeited at the moment of purchase.

Trials are generally limited to one per user or per store account, as determined by the store.

7.4 Cancelling

Cancel at any time through your store account:

• iOS: Settings → your name → Subscriptions
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions

Cancelling stops future renewals. You keep Premium access until the end of the period you already paid for. Deleting the App does not cancel a subscription.

7.5 Refunds

Refunds are handled by Apple and Google under their own policies, not by us. We have no ability to issue, process, or reverse a charge.

• Apple: https://reportaproblem.apple.com
• Google Play: https://play.google.com/store/account

Except where required by law, payments are non-refundable and we do not provide refunds or credits for partially used periods.

7.6 Consumers in the EEA

If you are a consumer in the European Economic Area, you have a statutory right to withdraw from a distance contract within 14 days. For digital content supplied immediately, that right is lost once supply begins with your express consent and acknowledgement — which is what happens when a subscription activates instantly on purchase. Your store's own refund process remains available regardless, and nothing here limits your mandatory statutory rights.

7.7 Price changes

We may change subscription prices. Changes take effect at your next renewal, and you will receive advance notice through the store, with the opportunity to cancel before the new price applies. Where the store requires your explicit consent to a price increase, the subscription will not renew without it.

7.8 Restoring purchases

If you reinstall the App or use a new device with the same store account, use "Restore Purchases" in the App to recover your subscription. Because there are no accounts, your subscription is tied to your store account, not to any identity we hold.

8. Third-party services

The App relies on third-party services to function, described in our Privacy Policy: RevenueCat for subscription management, and Mixpanel for product analytics. Purchases are handled by Apple and Google.

We are not responsible for the acts or omissions of these providers or for their services becoming unavailable.

9. Disclaimer of warranties

To the maximum extent permitted by law, the App is provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the App will be uninterrupted, error-free, or free of harmful components, or that defects will be corrected.

Nothing in this section limits statutory rights you have as a consumer that cannot be excluded under the law of your country of residence.

10. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenue, goodwill, or data, arising from or relating to your use of the App.
• We are specifically not liable for loss of your creations or photos. The App stores them only on your device and we hold no copy.
• Our total aggregate liability for all claims relating to the App will not exceed the greater of (a) the amount you paid us for the App in the 12 months before the claim arose, or (b) EUR 50.

We do not exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. If you are a consumer, these limits apply only so far as the law allows, and your mandatory statutory rights are unaffected.

11. Indemnity

You agree to indemnify and hold us harmless from any claim, damage, loss, or expense (including reasonable legal fees) arising from your misuse of the App, your breach of these Terms, or your infringement of a third party's rights — including through content you import into the App.

12. Changes to these Terms

We may update these Terms as the App changes. We will revise the "Last updated" date, and for material changes we will give notice in the App before they take effect.

If you do not accept the updated Terms, stop using the App and cancel any subscription. Continuing to use the App after the changes take effect means you accept them. Changes will not apply retroactively to a subscription period you have already paid for.

13. Termination

You may end this agreement at any time by deleting the App.

We may suspend or terminate your licence if you materially breach these Terms, in particular by attempting to circumvent subscription controls or by using the App unlawfully. Sections 4, 5, 9, 10, 11, and 14 survive termination.

Termination does not automatically entitle you to a refund; Section 7.5 applies.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Serbia, without regard to its conflict-of-law rules. The courts of the Republic of Serbia have jurisdiction.

If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country.

Consumers in the EU may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

We would much rather resolve things directly — please email enframe.support@hibana.rs first.

15. Apple App Store — additional terms

These terms apply if you obtained the App from the Apple App Store. Apple requires them, and where they conflict with anything above, they prevail for App Store users.

1. This agreement is between you and us alone, not with Apple. We, not Apple, are solely responsible for the App and its content.
2. Your licence to use the App is limited to a non-transferable licence to use it on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms of Use.
3. Apple has no obligation to provide maintenance or support for the App.
4. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App.
5. We, not Apple, are responsible for addressing any claim by you or a third party relating to the App, including product liability claims, claims that the App fails to conform to a legal or regulatory requirement, and claims under consumer protection or privacy law.
6. We, not Apple, are responsible for investigating, defending, settling, and discharging any third-party claim that the App infringes intellectual property rights.
7. You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and that you are not on any U.S. Government list of prohibited or restricted parties.
8. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you.

16. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the App.
• Severability. If a provision is held unenforceable, the rest remains in force and the unenforceable provision is modified to the minimum extent needed to make it enforceable.
• No waiver. Our failure to enforce a right is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets, on notice to you.
• Language. These Terms are drafted in English. A translation is provided for convenience only; the English version governs.

17. Contact

Hibana
enframe.support@hibana.rs